Coaching Terms and Conditions

Section 1

Parties to this agreement

This agreement is between Ruby Chen, operating under Unfolding LLC (the “Coach”), and you, the person enrolling in coaching services (the “Client”). By purchasing or participating in any coaching services, you confirm that you have read and agreed to these terms.

Section 2

What’s included in your coaching package

Your coaching package includes a set number of sessions based on the program you enroll in. Sessions may incorporate:

• Guided meditation practices
• Nervous system toolkit and somatic movement exercises
• 1:1 mindset coaching sessions (number varies by package)

Sessions are focused on personal development, self-worth, and mindset work to help you identify and shift limiting beliefs, build self-awareness, and create lasting confidence and clarity.

Section 3

Important: coaching is not therapy

If you are experiencing serious mental health challenges, trauma, crisis, depression, anxiety disorders, or any clinical concerns, please seek support from a qualified licensed mental health professional. Coaching is not appropriate as a sole source of support in those circumstances.

Coaching does not diagnose, treat, or address mental health conditions, and does not provide crisis intervention.

Section 4

Your responsibilities as a client

To get the most out of your coaching experience, you agree to:

• Engage honestly and openly in the coaching process
• Take personal responsibility for your own decisions, actions, and outcomes
• Let the Coach know if you feel your needs go beyond the scope of coaching
• Seek professional support (medical or mental health) when appropriate

Section 5

Sessions & scheduling

All sessions are conducted virtually through online video call. Please arrive on time and provide at least 24 hours notice if you need to cancel or reschedule. Late cancellations or no-shows may be counted as a completed session at the Coach’s discretion.

Section 6

Fees & payment

The fees for your coaching package are communicated at the time of enrollment. Payment is due prior to or at the time of each session, unless a package payment arrangement has been made. Services may be paused if payment is not received.

Section 7

Refund policy

After sessions 1 or 2 — full refund

If after your first or second session you feel the coaching relationship is not a good fit, you may request a full refund of any amounts paid. This request must be submitted in writing within 7 days of the second session.

After session 3 or beyond — prorated refund

After your third session, you will be refunded for any prepaid sessions not yet completed, minus a 10% administrative fee. No refunds are issued for sessions already completed.

To request a refund, please contact Ruby in writing at the email address provided at enrollment.

Section 8

Confidentiality

Everything you share in coaching sessions is kept confidential, with the following exceptions: information you consent to share, information required to be disclosed by law, or situations where there appears to be an imminent risk of harm to you or others. In those cases, the Coach may encourage or assist you in seeking appropriate professional help.

Section 9

Limitation of liability

You understand that the Coach is not liable for any outcomes, decisions, actions, or results arising from the coaching engagement. You take full responsibility for your own choices and wellbeing. Coaching results vary and are not guaranteed. In no event shall the Coach’s liability exceed the total fees paid in the 30 days preceding any claim.

Section 10

Governing law

This agreement is governed by the laws of the State of Colorado.